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Application Support Analyst – Housing Software

Are you an experienced in application support services?  Do you have experience of supporting social housing business applications?   If this describes you then let Informed Recruitment help you achieve your potential with an exciting opportunity for an Application Support Analyst.  As a specialist provider of Digital Solutions and IT Resource to the Housing & Property Services Technology markets, we are delighted to be partnered with a rapidly expanding organisation committed to customer service, employee development and achievement.

The purpose of the role will be to provide application support, development, and maintenance, including help desk support, handling telephone queries & deskside support.  You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary.
 
Essential
 

  • Commercial track record in supporting software and applications.
  • You will be able to work under pressure in an environment with a constant changes and operational demands.
  • Exceptional customer service skills
  • They will also have demonstrable experience of supporting Housing management systems (Such as Civica Cx Housing, Northgate/NPS Housing, MRI Orchard/Castleton Housing, Capita OPENHousing/Academy, Aareon QL, MIS ActiveH, or similar etc.)

 
Desirable
 

  • SQL Scripting
  • Experience training users
  • Experience of Financial Accounting applications

 
As an individual you will be an excellent communicator, that is customer satisfaction focussed, highly analytical with a keen eye for problem solving.  This role is home based at the moment.  Post Covid it can either remain so, be office based if you live close to an office or be split between both to suit.  This organisation continues to expand is offering this excellent opportunity for an ambitious professional to progress their career, offering a competitive salary and a structured career path for those wanting to progress.  Your efforts and successful will certainly be felt and appreciated in this role, so please apply swiftly to avoid disappointment.

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