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CRM Product Owner – Dynamics 365 CE

Are you an experienced in Product Ownership or Product Management? ​ Do you have experience with MS Dynamics 365 and the wider Microsoft product set ?   If this describes you then let Informed Recruitment help you achieve your potential with an exciting opportunity as an Enterprise-level Product Owner that will manage the product development roadmap for a respected & established social enterprise in the midst of a digital transformation programme. 

The main purpose of this role will be to facilitate the development and management of the product roadmap and backlog through and in-depth knowledge and prioritisation of the requirements of the user community.  Your day-to-day duties will include enhancing the customer experience through roadmap development; project prioritisation; change management; stakeholder management, engagement, and agreement; ongoing revision of the development plan; requirement elicitation; maintaining an up-to-date knowledge of product capabilities; and documentation.

Must Have

  • Commercial experience as a CRM Product Manager, CRM Product Owner, or as a CRM Application Management/Lead
  • Strong experience in the product capabilities of MS Dynamics 365 and the wider Microsoft 365 product suite.
  • Experience of driving end-to-end CRM solutions, or in change environment
  • Managing product roadmaps or backlogs to meet business requirements.
  • Strong Stakeholder management, communication, and engagement abilities
  • Digital requirement management using Azure DevOps, or similar product.

Nice to Have

  • Designing D365 CE solutions to integrate with Enterprise systems or other back-office solutions.
  • Power Apps
  • Dynamics 365 Field Service
  • Property Management systems and business process experience.
  • Relevant Microsoft certifications, ideally in Functional Consultancy.

As an individual you will be an excellent communicator, customer centric, adept at liaising at all levels with a variety of stakeholders and have experience eliciting business requirements.​ You will also be highly analytical with a keen eye for problem solving, dedicated to a permanent career.​ This role is offered on a hybrid working basis, with two days in the office in Manchester, with the remainder of the time working from home.  This is an excellent opportunity for an ambitious professional to progress their career, offering a competitive salary and comprehensive benefits package that includes generous holidays, contributory pension, and health care amongst other things. ​ Please apply swiftly to avoid disappointment. ​

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