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Customer Relationship Manager – Housing/Allocations

Are you an experienced Housing Manager, Customer Manager or Team Leader?  Do you have specific experience of working in Allocations or housing case management? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Allocations Case & Relationship Manager to work for a specialist organisation that manages a unique scheme to house vulnerable tenants or homeless people across different organisations and regions. This is a salaried, fixed term contract for 12 months.

The main purpose of the role is to assist tenants and households that have had difficulty relocating, or that need or want to find a new home that better matches their personal, financial, or spatial requirements, whilst providing a customer relationship management service to key accounts.  Day-to-day duties will include engaging direct with people seeking new homes, managing their cases, and brokering moves.  You will manage up to ten cases at any one time, hosting video meeting and making up to twenty-five phone calls a day in the process. Your role will also involve making meticulous case management notes in business systems, helping people fill in forms making formal applications and complying with reporting requirements.

Must Have

  • Previous experience in a leadership role
  • Experience working in a Social housing environment.
  • Experience of housing allocations processes and terminology.
  • Management, Team Leading or Line Management experience.
  • MS office.

Nice to Have

  • Formal Case Management and/or homelessness experience
  • Experience working with software applications unique to the housing market

As an individual you will be strong communicator both verbally and in presentation with a strong focus on customer service, adept at taking responsibility and influencing at all levels.  You will be driven, organised and someone who can make things happen. On offer is a competitive salary, company benefits and friendly, flexible working environment for an organisation making a difference in the world.  If this role appeals and describes you, then please apply without delay.

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