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Infrastructure Engineer, 2nd/3rd Line

Are you an experienced and rounded 2nd/3rd line Infrastructure Support Specialist? Do you have a breadth of technical skills with the experience supporting hybrid environments involving Windows Servers, M365, Citrix/VMware and general networking? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Infrastructure Engineer to lead the support and improvement of an organisations infrastructure service as it modernises and continues its digital transformation. As a specialist provider of resource to the Property and Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference, lead, and gain experience as part of that modernisation programme.

The purpose of the role is to take responsibility for the operation, security, and maintenance of infrastructure and network technology, as well associated implementation and upgrade projects that includes a desktop upgrade to Windows 11.   Your role will include familiarising yourself with the organisation’s environment, providing a 2nd/3rd line support service, deliver any ongoing projects, supporting a hybrid Microsoft 365 and in-premises infrastructure; ensure security and integrity of systems; manage network, switches, and remote access; and monitor back up routines.

Must Have

  • A commercial track record as a 2nd/3rd Line Infrastructure Support Specialist
  • Desktop upgrade project experience, ideally to Windows 11
  • Microsoft Office 365 administration experience, including Exchange Online, Azure AD.
  • General experience in a senior technical role proving second/third line support on Microsoft Desktop (10, 11) and Server (2019, 2022) technologies in a hybrid environment.
  • LAN/WAN technology management.
  • Strong networking skills
  • Experience supporting comms solutions – telephony, Teams, and mobile device management.
  • Virtualisation technologies
  • Project experience in installing and configuring hardware and software.
  • ITIL process and practices, with good appreciation of Incident, Problem and Change Management.

Nice to Have

  • Windows 11 upgrade experience
  • VMware/Citrix
  • SharePoint
  • Appropriate certification (ITIL, MCP, MCSE or similar Microsoft accreditation)

As an individual you will have excellent communication skills, both oral and written, whilst being creative and tenacious problem solver with the ability to prioritise competing commitments. You will be able to build effective relationships with stakeholders internally and with 3rd parties. If this sounds like the next step in your career, then please apply without delay as interview slots are available quickly for suitable and motivated applicants. This is an exciting time to join the organisation and your contribution will certainly be felt in this predominantly role with at least one day on site in Kent per month and the rest working from home. In return you will receive a 3-month contract with a strong possibility for extension for a strong performer. Please apply swiftly to take advantage of this exciting consultancy opportunity.

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