IT Service Desk Analyst

Are you an Infrastructure Support or Service Desk Officer looking for your next move?  Are you a 1st Line Help Desk Support or Service Desk Specialist looking to support an existing IT function and gain experience?  If this describes you then let Informed Recruitment help you achieve your potential with an exciting opportunity for a customer focussed IT Support Analyst with a forward thinking & modernising organisation in Manchester on an inside IR35/umbrella basis.  
 
The purpose of the role will be to a top-class user administration and service desk management services across desktop, telephony, and business application technologies.  Your day-to-day responsibilities will include covering general IT fixes in Citrix, Microsoft and standard desktop applications; and administrating Active Directory in creating new user accounts and archiving the accounts of leavers whilst updating a centralised database.
 
Must Have
 

• Previous commercial experience providing IT Support and administrating Active Directory for a leavers/joiner’s perspective.
• Office 365
• Citrix
• Good Excel skills, and the ability to review and analyse multiple data sets.
• A good understanding of ITIL processes.
• Excellent customer service skills.

 
Nice to Have
 

• Full understanding of ITIL framework and/or accreditation in ITIL v3/4
• Exchange 

 
As an individual you will be customer focussed with a good customer facing/telephone manner, positive, and driven to resolve issues in a timely and effective manner using creative problem solving.  You will be flexible and want to give and take as part of a team.  If this sounds like the next evolution in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants.