Details
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Based: Hybrid - Home/Manchester/North of England
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Salary: £45,000 Annual
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Contract: Permanent
Are you an experienced Customer Services Manager, Account Manager, Partnerships Manager, Supply Chain Manager, Member Services Manager, or similar? Can you support customers, build relationships, and promote opportunities for collaborative working? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Partnerships Manager. Informed Recruitment are a specialist provider of contract and permanent resources to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.
The objective of the role will be to proactively engage with supply chain partners, build strong relationships, and promote collaborative working. Your day-to-day responsibilities will include engaging with and supporting partners; compiling management, operational, and supply chain reports; communicating potential opportunities; the identification of potential new suppliers as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; procurement requirements and identifying opportunities for social value; supporting contract pack creating; and onboarding new suppliers whilst drafting, sending, tracking & chasing new supplier packs as well as reviews packs for existing suppliers.
Background
Well-trodden paths into this role include:
- Construction and Development – managing customer service, accounts, or administration for construction companies, development & regeneration, or modular builders.
- Customer Services / Account Management – A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial.
- Property background – Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge.
- Supply Chain/Merchants – Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people.
- Procurement and Supply Chain Management.
Essential Skills
- Self-starter with a positive approach with a background in customer services or account management.
- A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
- The ability to manage multiple tasks concurrently.
- A good understanding of creating value and managing costs.
- The ability to engage with prospective customers at conferences, seminars, and workshops.
- Strong MS Office skills.
Highly Desirable / Will Strengthen Application
- Experience of the current Construction, or Property Asset Management market(s), including current issues within development, compliance, building safety, property services, construction, and/or property asset management.
- An understanding of procurement, commercial contract arrangements, PA23 and/or PCR.
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent working from home, some time spent on customer sites in the North of England and ad hoc travel to an office in Birmingham. A driving license, method of transportation, and positive outlook to travel are therefore necessary to undertake this position. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance.
Interviews are available now, so please apply without delay to secure your slot!
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